Products that are in stock will ship within 1-3 business days whilst products that require customization or production will ship approximately within 4-9 business days. 

We ship with Express Couriers and Hellenic Post Office. If your region is not covered by Express Shipping, send us a message to give you a price. By the dispatch of your package, you will receive immediately a shipping tracking number.

Please note that we can NOT ship to PO BOX numbers, we will need a full postal address either your residential address or your business address because a signature will be required on delivery. All shipments are sent with a tracking number which you will receive with your shipping notification email. If you are located in a remote country or area, we will notify you about shipping charges by the Couriers. Delivery times are subject to change during busy holiday seasons. 

CUSTOMS

When ordering from IMPERIAL ICONS for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. Additionally, please note that when ordering from IMPERIAL ICONS, you are considered to be the ‘Importer of Record’ and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

INSURANCE

All items purchased on IMPERIAL ICONS are insured against theft and damage at no cost to the customer. Once the goods have been delivered or collected, they are the responsibility of the customer. If a customer receives an empty or damaged package he /she should open the package in presence of the mailman and report the damage immediately and send us a copy of the report. The customer should contact us within 24 hours of receipt of delivery at info@imperialicons.com and we will ship the stolen/damaged products again to the customer.

CANCELLATIONS

You are able to cancel your order within 6 hours from the time you placed your order. To do so, please email us at info@imperialicons.com. However, if your order has already been dispatched we will not be able to forward its cancellation. 

REFUNDS

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond IMPERIAL ICONS’s control and unfortunately some card issuers may take up to 10 days to reallocate your funds. If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties, you will need to contact your local customs authority directly to claim these duty charges back. As all our icons are custom made and many of them painted after your order, there is not an option for exchanging.

RETURNS

All our items, except minor exceptions, are handmade after your order, so they are not eligible for return or exchange for any possible reason. In minor cases that we accept returns (there will be a notice in every such item’s description), the customer must contact the seller within 1- 3 days upon delivery in order to request a return. We will email the customer with details on how to return the product. The product must be unused and all tags must be in place.

In case a future product is eligible for return, you can request a return and we will reply with instructions on how to return the product. All returns must be in perfect condition, and come with their original packaging which allows the product to be placed as it was sent and avoid damage. We are unable to accept returns on items that are scratched, damaged or that are not returned in their original packaging. In these situations, the items will be returned back to the customer and at their own cost.

All shipping costs are the responsibility of the buyer. We will let you know once we have received your return and processed your refund. When we receive and accept your return we will refund via the order original payment method. You will receive a return confirmation email and a credit note.

SIGNATURE RELEASE

Dear customers if you choose to have a Signature Release delivery by the Courier, we are not responsible for any thefts that may occur until you pick the package. Thus we cannot refund or replace your order. Although if you choose the Signature Release be careful and collect the package once the Courier arrives.

GIFT SERVICE

We can gift-wrap your items upon your request. You can also include your gift message by leaving us a note in the Checkout page. Please note that according to the law when shipping a product to a third country ( outside EU ) a receipt must accompany the package for custom declaration purposes. We will not include a receipt inside the package but outside the package for the custom office.