IMPERIAL ICONS is a company that ships worldwide. Products that are in stock will ship within 1-3 business days whilst products that require customization or production will ship approximately within 7 business days. All products listed on IMPERIAL ICONS are made in Greece and we ship exclusively from Greece.

IMPERIAL ICONS ships worldwide with DHL EXPRESS and Hellenic Post Office (Standard Shipping). Shipments that are in remote areas or countries where excessive import fees apply we ship with Hellenic Post Office. However if the customer wishes for faster delivery please email us at info@imperialicons.com with a request to upgrade the shipping method to DHL Express.

 

STANDARD SHIPPING

Deliveries with Hellenic Post Office vary from 2- 8 weeks depending on the destination. Your order will be shipped with a tracking number and a signature will be required upon delivery.

 

DHL EXPRESS SHIPPING

DHL delivers in 1-2 business days to EU and 2-5 days to countries outside EU. A telephone number is required for delivery purpose with DHL. Your telephone number will not be used for any other reason but it is only required to DHL in case the first attempt for delivery is not successful.

Unfortunately, we are not able to ship to PO BOX numbers with DHL and we will need a full postal address; either your residential address or your business address. A signature will be required upon delivery from an authorized recipient.

For all orders placed on IMPERIAL ICONS you will receive an email confirming when your order was dispatched and a unique tracking number. You will be able to track the parcel online from www.dhl.com or from the official postal site in case your order was shipped with Hellenic Post Office (www.elta.gr). A signature will be required upon delivery from an authorized recipient. If you encounter any problems or need further help to track your package contact us at info@imperialicons.com.

 

CUSTOMS

When ordering from IMPERIAL ICONS for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. Additionally, please note that when ordering from IMPERIAL ICONS, you are considered to be the ‘Importer of Record’ and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

**Important for USA Customers: As from the 10th March 2016, items for personal use with a value of less than $800 will be free from import duty and taxes.

 

INSURANCE

All items purchased on IMPERIAL ICONS are insured against theft and damage at no cost to the customer. Once the goods have been delivered or collected, they are the responsibility of the customer. If a customer receives an empty or damaged package he /she should open the package in presence of the mailman and report the damage immediately and send us a copy of the report. The customer should contact us within 24 hours of receipt of delivery at info@imperialicons.com and we will ship the stolen/damaged products again to the customer.

 

CANCELLATIONS

You are able to cancel your order within 6 hours from the time you placed your order. To do so, please email us at info@imperialicons.com. However, if your order has already been dispatched we will not be able to forward its cancellation. Please note that custom orders are not eligible for cancellations or returns at any time. All our icons are Custom Made and they are not eligible for return. Although, in case you have any question, please email us at info@imperialicons.com

In case a future product is eligible for return, you can request a return and we will reply with instructions on how to return the product. All returns must be in perfect condition, and come with their original packaging which allows the product to be placed as it was sent and avoid damage. We are unable to accept returns on items that are scratched, damaged or that are not returned in their original packaging. In these situations, the items will be returned back to the customer and at their own cost.

All shipping costs are the responsibility of the buyer. We will let you know once we have received your return and processed your refund. When we receive and accept your return we will refund via the order original payment method. You will receive a return confirmation email and a credit note.

 

REFUNDS

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond IMPERIAL ICONS’s control and unfortunately some card issuers may take up to 10 days to reallocate your funds. If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties, you will need to contact your local customs authority directly to claim these duty charges back.

As all our icons are custom made and many of them painted after your order, there is not an option for exchanging.

 

GIFT SERVICE

We can gift-wrap your items upon your request. You can also include your gift message by leaving us a note in the Checkout page.

Please note that according to the law when shipping a product to a third country ( outside EU ) a receipt must accompany the package for custom declaration purposes. We will not include a receipt inside the package but outside the package for the custom office.

If you contact us before we have dispatched your order we will inform our couriers to change the address. Email us at info@imperialicons.com